Frequently Asked Questions
What medical conditions can HotelMD treat?
We treat a wide range of non-emergency conditions including Cold & Flu, Sinus infections, Ear & Eye infections, Skin rashes, Urinary Tract Infections (UTI), minor allergic reactions, and prescription refills.
Note: If you are experiencing a life-threatening emergency, please dial 911 immediately.
Are your physicians licensed in Canada?
Yes, absolutely. All HotelMD physicians are Licensed Canadian Doctors in good standing with the College of Physicians and Surgeons. They are authorized to practice and prescribe medication in the province where you are staying.
What is the difference between a Virtual and an In-Room visit?
A Virtual Visit is a secure video consultation via your smartphone or laptop perfect for quick diagnoses and prescriptions. An In-Room Visit involves a physician coming directly to your hotel suite for a comprehensive physical examination and hands-on care.
Can I claim my visit through Travel Insurance?
Yes. After your consultation, we provide a detailed medical receipt and invoice. You can submit these documents to your travel or private insurance provider to receive full reimbursement for the cost of the visit.
What payment methods do you accept?
How do I get my prescription medication?
Our doctors send prescriptions digitally to the nearest open pharmacy to your hotel. You can either pick it up at your convenience or, in many cases, we can help coordinate delivery directly to the hotel front desk.
Do I need to leave my hotel room for the appointment?
No, our goal is your comfort. Whether you choose a virtual call or an in-room visit, the care comes to you. You can stay in your suite and rest while the doctor handles the rest.
Is there a fee for hotels to partner with HotelMD?
No. There is zero cost for hotels to become partners. We provide all the marketing materials and staff training for free. The hotel only provides the guest with the option to use our service we handle all the medical and financial logistics.
E-mail Address: admin@hotelmd.ca